Frequently Asked Questions
Everything you need to know about your Brandfield shopping experience.
What is the standard delivery time for my order?
Orders placed before 23:00 on business days are processed the same day. Depending on your location, standard shipping typically takes 1-3 business days.
What is your return policy for fashion items?
We offer a 30-day return period. Items must be in their original condition, unworn, and with all Brandfield tags attached to be eligible for a full refund.
Are the watches and jewelry sold on Brandfield authentic?
Yes, Brandfield is an official dealer of all brands we represent. Every product is 100% authentic and comes with the original manufacturer's warranty.
Which payment methods do you accept?
We accept a variety of secure payment methods including Credit Card (Visa, Mastercard, American Express), PayPal, Klarna Pay Later, and iDEAL.
How can I track the status of my shipment?
Once your order leaves our warehouse, you will receive a shipping confirmation email containing a Track & Trace link to follow your package in real-time.
Do I have a warranty on my purchase?
All products come with a legal warranty. Additionally, most of our watches and jewelry carry a 1 to 2-year manufacturer's warranty against production defects.